State Farm® Insurance Agent Kit Okazaki

"By far, the best insurance agent I have ever had the pleasure of working with. Professional, caring, and the most important thing of all, when you have a claim, they take great care of you."

"Great Service and policies for starters, but having a local insurance office that I can call with questions and have an actual person cheerfully answer and help is very reassuring. Discount insurance companies don’t have the personal service, when one calls with a question, you have to navigate through endless prompts and recorded dialogue to (maybe?) get to a real person who can assist. The crew at Kit Okazaki’s office are there when you need them !"

"Great response time and customer service. Was in a pinch and Kit’s team took care of me."

"Kit Okazaki and his office is great at handling my insurance needs. Changes to my car insurance are handled quickly and Chelson, the latest office staff who handled my request was great.!!! Mahalo to all of you !"

"A+ service"

"I have used Kit's State Farm office in Makawao for as long as I can remember. I feel like they are a part of my family (and I am a part of theirs). They instantly know my policies and answer my questions like they knew they were their own. I refer them often. Well done!"

"Nikki was such an amazing help! She was patient and kind and was timely in her follow up. The entire staff there is so helpful and inviting--keep it up team!"

"We had a great experience with the State Farm office in Maui! Malia helped us with both our car and residential insurance, and she was absolutely fantastic to work with. She provided clear, detailed information on both policies and took the time to answer all of our questions with patience and professionalism. It really felt like she had our best interests at heart, and that kind of service makes a big difference."

"Kit Okazaki and Chelson Gumtang is an amazing team at State Farm Insurance - Pukalani! Chelson is so helpful and kind. He will go that extra mile to make sure you are getting the best customer service experience possible! I recommend anyone needing insurance to check this team out!"

"Our agent was knowledgeable, friendly, and a great communicator. We are happy to have switched both our policies to State Farm and to have this office taking care of us."

"Great service. Always with a smile. Friendly and professional."

"I’ve had Statefarm for my Home policy for a few years and the one time I needed to make a claim they made it extremely easy and went above and beyond to take care of my issue. I recently switched my auto insurance from one of their competitors to Statefarm. I like how easy it is to get a hold of someone and they are quick to address and issues or concerns. They are very helpful! You always speak to someone local which makes things much easier. I highly recommend Statefarm Kit Okazaki’s Officer on Maui."

"Kit runs a great business! Nikki was very kind, patient and helpful on the phone."

"They are always so helpful!!!"

"Thanks to the Wonderful staff at Kit’s Agency we were able to resolve an issue with our insurance billing! Thank you Great Job 👍🏻"

"Malia was super efficient! She took care of what I needed for just a 10-minute phone call. I appreciate the professionalism!"

"The BEST insurance office on Maui with the best insurance agents! Kit and Kawehi will take care of all of your insurance needs and work to get you the best rates and terms. They are professional, friendly and fast!"

"Never experienced so much help and follow-up w/ clients before. The staff go well beyond expectations. Accolades!"

"Nikki from Kit K Okazaki - State Farm Insurance in Pukalani was super effiecient, friendly, caring, and kind. Mahalo for your time and skills! Your positive and can do vibes made my day. Mahalo for your Aloha!"

"I had the pleasure of working with Kawehi to secure my auto insurance, and I couldn’t be more grateful for the experience. Kawehi was incredibly efficient, making the entire process smooth and stress-free. Her kindness and genuine spirit of aloha truly shined through every step of the way. She took the time to listen, answer my questions, and ensure I had exactly what I needed. If you’re looking for someone who combines professionalism with warmth and care, Kawehi is the person to see. Highly recommend."

"So helpful! Clear and friendly."

"This week I was helped by Sara in Kit's office. Also helped on two other situations recently by Layla and Maila. All of my experiences with Kit and every person I have had the privilege of working with in his office have been exemplary. They are very knowledgeable, courteous and go to extra lengths to explain, help and research when necessary. Best insurance office I have ever experienced."

"Pukalani Statefarm Staff is AMAZAZING! My son's vehicle was struck by a driver who ran a red light on 4/5/23. Unfortunately my son's car was totaled, drivers door was struck, airbags deployed major damage to wheel hub. Fortunately, my son was able to open the car door and WALKED AWAY. ALYSSA S. at PUKALANI STATEFARM was my guiding light throughout the process. I called the Pukalani office, Alyssa called me back and answered MANY MANY MANY QUESTIONS. The STATEFARM APP, mistakenly said on the 11th the car was being repaired. I called to confirm and OOPS it's totalled. Alyssa immediately replied to my email and we spoke about what to expect next. She was spot on and gave me pointers. I definitely feel she relieved my stress. I got my buy out direct deposit 4/18/23 which enabled me to replace my son's car FAST. He is seven weeks from dental school graduation in California and it was complicated. But Alyssa knew exactly what to do, I needed proof of insurance coverage for the dealer in Californiavon 4/19/23, Alyssa emailed a binder and temporary insurance card in minutes! My car was released to my son the 20th! THANKFUL FOR PUKALANI STATEFARM AND ALYSSA S.!!! For general insurance information KIT O. IS MY GO TO AGENT! JUNE 22,2023. YES I WANTED TO UPDATE AND LET EVERYONE KNOW PUKALANI STATEFARM CONTINUES TO PROVIDE EXTRAORDINARY CUSTOMER SERVICE! Alyssa S., Erica F., Tiana and receptionist Chelsin are FAST TO RESPOND, EVERY SINGLE TIME! I get my answers as soon as possible and no question is too SMALL! THANKS KIT O. AND THE PUKALANI STATEFARM TEAM! 6/30/23 ONCE AGAIN PUKALANI STATEFARM STAFF MEMBER, ALYSSA SOUZA RESCUED HARRISON, MY SON AND I! Today, the day before flying back to Maui, Harrison received a CALIFORNIA DMV letter stating, your registration will be canceled 7/26/23 as we have no proof of car insurance. Alyssa answered the phone, LUCKILY and emailed me proper documentation to submit online. THANKS ALYSSA!!! 7/9/24 ONCE AGAIN 5 STARS TO PUKALANI STATEFARM! I needed proof of homeowners insurance and Nicki emailed me a PDF IN 2 MINUTES!!! 8/23/24: CONTINUED EXCELLENT CUSTOMER SERVICE! My son misplaced his car insurance card, One brief phone call to STATEFARM PUKALANI… and a replacement card id on the way! Appreciate you Malia🤗‼️ 8/29/24 Once AGAIN STATEFARM IS THERE FOR ME! I called for advice on homeowners insurance and Kit O. answered immediately! I thank him and Nikki, staff member who took my call, for QUICK RESPONSES AND BEING SO THOROUGH IN YOUR ADVICE. I HAVE BEEN WITH STATEFARM SINCE 1990❗THEY ARE THE BEST, da BOMB. Yet MORE KUDOS AND PRAISE FOR PUKALANI STATEFARM! Sara assisted me to obtain MUCH CHEAPER CAR AND HOMEOWNERS INSURANCE BY GIVING ME THE EXACT PHRASING NEEDED TO HAVE THE TENNESSEE STATEFARM CAR INSURANCE AND HOMEOWNERS INSURANCE REFLECT MY LONG TIME HISTORY WITH MAUI STATEFARM. SARA SAVED My son over 120 dolkars a month on car insurance because it was a joint policy with me. Thats 1440 dollars a year. WHOOT WHOOT! The agrnt then was able to give my don the lowest possible ratr in hid home because of multiple lines of coverage through Statefarm. So thankful!"

"I was assisted by Alyssa Souza and my experience was streamlined and efficient. She answered all my questions clearly and we were able to get my policy done swiftly. This is my first experience with Statefarm team and I am extremely satisfied about making the switch over."

"I've been a State Farm customer for well over half a century, and have had a number of agents whose service has been satisfactory. When my previous agent here on Maui retired, my account was managed temporarily by Kit Okazaki's office. It was quickly obvious that Kit and his staff were available, always helpful, and taking care of details quite efficiently and promptly, so I requested that they take over my account. The Okazaki office is the most organized and friendly of any personal insurance group with which I've dealt, and that says a lot!"